Ordering Information & Terms and Conditions
The shipping charges for cards, per order, are:
|UK £2.00, Europe £4.00, International £4.00.|
In addition the shipping charges for chinaware, per order, are:
|Europe||£3.35 plus £1.00 per item|
|International||£3.35 plus £3.00 per item|
and for bags, per order, are:
|UK||£0.50 plus £1.00 per bag|
|Europe||£1.50 plus £1.00 per bag|
|International||£1.50 plus £3.50 per bag|
and for linen products, per order, are:
|UK||£0.50 plus £0.50 per item, min £2.50|
|Europe||£1.50 plus £0.50 per item, min £3.50|
|International||£4.50 plus £1.00 per item|
The minimum order quantity is £16.00.
Special delivery is available as an extra (UK: £4.70) orders are tracked speedily through the shippers and signed for on receipt.
Whilst we make every effort to ensure that all information and prices are correct, we reserve the right to correct errors and omissions, and are not liable for any misunderstanding based on any information displayed on this site, with our liability limited to the cost of any item, if returned in original condition. If there are changes we will confirm them with you prior to shipment.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
If you need to return any items, contact us to obtain a returns number. Returns to us are at your own risk and you are liable for all costs, carriage and import duty charges even if we pay them. Returns attract a 10% restocking charge.
If you cancel an order, once it is placed, but prior to shipping, you may also be liable to any cost we have incurred in dealing with it.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Our VAT number is GB 237 7784 20.